End-User Support Services
Service Desk Support
Our service desk support would help customer to help build streamlined, scalable IT support infrastructure. Our services range from automating existing service desk to setting up new ones, consolidating IT Service Desktop incorporating web enabled support. Our team service desk professionals carry expertise in implementing and using a range of world class service desk tools such as Teamviewer, which completely aligned with ITIL processes. We help client to implement, run and IT Service Desk on a completely outsourced model. Our services include:
- Setup a Service Desk Infrastructure
- Implement Service Desk Tools & Processes
- Manage Service Desk Operations on-site or Remote
- Create & Manage client infrastructure specific knowledge base
Desktop Management
Desktop Management start from imaging support services that focused on helping IT mangers ensure quick deployment and standardization of desktop across the organization for cost and time saving with better manageability and productivity. The service offering extends to provide end-user support by resolving user problems using remote troubleshooting techniques or desk-side visits for desktop systems problems, standard office applications, and technology refresh/upgrades. The offering also deals with IMAC activities and anti-virus management.